Hope and Kindness on Your Journey Towards Wellbeing
At Dolphin Tribe, we're passionate about providing a family-focused, holistic approach to mental health. We care deeply about our patients and families, and we're dedicated to helping them achieve a happy, healthy, thriving life.
Our team of specialist paediatric psychiatrists and psychologists understand that mental health challenges can be confronting, which is why we offer compassionate and evidence-based treatment options. We believe that the whole family should be involved in treatment, with the end goal of supportive relationships, resilience, and enhanced wellbeing.
Our Mission
Our mission is to provide holistic treatment options that cater to the unique needs of children, adolescents, and perinatal mums in Sydney, Australia. We're committed to making early intervention the norm in mental health, and we believe that this is the key to achieving the best possible outcomes for our patients.
Our Values
At Dolphin Tribe, we value compassion, kindness, and hope. We believe that every individual deserves to be treated with dignity and respect, and we're dedicated to providing nurturing care to our patients and their families. We're also committed to staying up-to-date with the latest research and evidence-based practices, ensuring that our patients receive the most effective treatments available.
Our Services
We offer a range of services, including infant and perinatal psychiatry, child and adolescent psychiatry and psychology, psychotherapy, psychological assessments, and young adult psychiatry and psychology. Our specialist team also provides tailor-made study skills and life skills training programs targeted towards adolescents and young adults.
Why Choose Us?
At Dolphin Tribe, we're different because we're family-focused, holistic, and compassionate. We involve the entire family in our treatment options, and we look at the full picture of mental health, including biological, psychological, and environmental factors. Our specialist team offers tailor-made therapies to suit each patient's individual experience and needs, and we're dedicated to providing hope and kindness on your journey towards wellbeing.
Unsatisfactory Patient Care and Unprofessional Staff Behavior
Many patients have expressed dissatisfaction with the services provided at the clinic. One of the main issues is the unprofessional behavior of the staff, particularly at the reception desk. A patient described the staff as "absolutely herendous" and lacking in good service standards.
Poor Communication and Lack of Compassion
The staff at the clinic have been criticized for their poor communication skills and lack of compassion towards patients. A patient who experienced side effects from medication was unable to get assistance from the clinic, even after explaining their situation to the staff. Instead, they were advised to contact their GP, who had initially referred them to the clinic. The staff was also rude and dismissive, terminating the call without offering any solution.
Long Waiting Lists and Unreliable Referrals
Patients have also complained about the long waiting lists at the clinic, as well as unreliable referral processes. A patient's GP sent a high-priority referral to the clinic, but it was declined without any feedback or recommendation for an alternate service. This lack of support has left patients feeling frustrated and unsupported.
Rare Positive Feedback
However, one patient had a positive experience at the clinic, praising the "excellent professional and quality care, with compassion."
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