Committed to delivering exceptional patient-centred care
At Belmont Bulk Billing and Family Medical Clinic, we are dedicated to providing high-quality medical care to our patients. Our team of experienced doctors, nurses, and administration staff are committed to delivering exceptional service with a focus on patient-centred care. We pride ourselves on running an efficient, accredited, and professional surgery that utilises leading technology, offering eScripts and My Health Record contributions.
Our Services
Our clinic offers a wide range of services, including general practice consultations, health checks, vaccinations, and chronic disease management. We also provide specialist services such as skin checks, Minor surgical procedures, and travel vaccinations. Our team is dedicated to providing comprehensive care to our patients, and we work closely with other healthcare professionals to ensure that our patients receive the best possible outcomes.
Our Team
Our team of doctors, nurses, and administration staff are highly trained and experienced professionals who are committed to delivering exceptional patient care. Our doctors are vocationally registered with the Royal Australian College of General Practitioners and are experienced in providing high-quality medical care to patients of all ages. Our nursing team is dedicated to providing supportive care and education to our patients, and our administration staff are friendly and efficient in managing your appointments and enquiries.
Our Clinic
Our clinic is conveniently located in the heart of Belmont, with ample parking and easy access to public transport. We are open 7 days a week, with extended hours to accommodate our patients' needs. Our clinic is fully equipped with modern facilities, including on-site pathology, radiology, and pharmacy services.
Long Wait Times and Disappointing Service
Many reviewers have expressed frustration with the long wait times at Belmont Bulk Billing Clinic, with some waiting for over two hours to be seen. Several authors have also experienced unprofessional communication from reception staff, including being yelled at, spoken to rudely, and being told to leave without being seen.
Positive Experiences
However, some reviewers have had positive experiences at the clinic. Some have praised the kindness, knowledge, and patience of the reception staff, while others have expressed gratitude for the care and attention provided by the doctors, including Dr. Mun Yoong, Dr. Crowe, and Matthew Hargreaves.
Booking System Needed
Several reviewers have suggested that the clinic implement a booking system to avoid overcrowding and long wait times. While it is understandable that walk-in clinics face limits on staff and capacity, providing clear communication and a system for managing wait times could improve the overall patient experience.
Rude Staff and Poor Management
Unfortunately, some reviewers have experienced rude and unhelpful staff, including receptionists and practice managers. Poor management has also been cited as a major issue, with the clinic closing early despite being advertised as open until 6 pm.
Conclusion
Overall, Belmont Bulk Billing Clinic seems to have a mixed reputation, with some reviewers having positive experiences and others expressing frustration and disappointment. While the clinic has its strengths, including kind and knowledgeable staff, it seems that improvements are needed in terms of wait times, communication, and staff training to provide a better experience for patients.
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