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Located in the heart of Townsville, Queensland, our hotel offers a range of comfortable and modern accommodation options, perfect for both leisure and corporate travelers. Our hotel is situated in a quiet central location, adjacent to government offices and major businesses, providing easy access to all major attractions and amenities.
Accommodation
Our hotel features a range of tastefully furnished rooms, each equipped with modern amenities to ensure a comfortable and relaxing stay. Choose from Deluxe Twin, Deluxe Queen, Family Room, One-Bedroom Apartment, Standard Queen, and Standard Twin rooms, all featuring air-conditioning, flat-screen TV, iron and ironing board, toaster, and electric kettle. We also offer pet-friendly rooms for our furry friends.
Room Amenities
All of our rooms are equipped with the following amenities:
- Air-conditioning
- Flat-screen TV
- Iron and ironing board
- Toaster and electric kettle
- Free Wi-Fi
- Desk and chair
- Complimentary tea and coffee
- Alarm clock
- Hairdryer
Amenities
Our hotel offers a range of amenities to ensure our guests have a comfortable and enjoyable stay. These include:
- A swimming pool for a refreshing dip
- Barbecue facilities for a fun outdoor gathering
- Guest laundry facilities for your convenience
- On-site parking (subject to availability)
- A 24-hour reception desk for any assistance you may need
- A restaurant and bar on the premises for your dining and entertainment needs
Things to Do
Townsville and its surrounding areas offer a range of activities and attractions for all interests. From snorkeling and diving to exploring ancient rainforests and relaxing on the beach, there's something for everyone in this beautiful region. Visit our website or contact us for more information on things to do and see.
Group Bookings
Whether you're traveling with family, friends, or colleagues, we can accommodate your group's needs. Our dedicated group booking specialist will work with you to ensure every detail is taken care of, from catering to transportation arrangements.
Getting in Touch
If you have any questions or need assistance with your stay, please don't hesitate to contact us. Our friendly and helpful staff are available to assist you 24 hours a day.
Phone: +61 7 4771 6900
Email: info@roberttowns.com.au
Address: 261 Stanley Street, Townsville, QLD 4810
Cleanliness and Maintenance
Some rooms were described as "disgusting" with notable issues such as cockroaches, dirty fridges, and stained sheets. On the other hand, some rooms were described as "clean" and "relaxing". The hotel's maintenance was also called into question, with issues such as cracks in the bathroom, dirty bins, and old air conditioning systems.
Service and Staff
The staff was described as "friendly" and "knowledgeable" by some, while others reported poor service, including a receptionist who did not wear a mask during a COVID-19 pandemic and denied it despite being aware of the outbreaks.
Location and Amenities
The hotel's location was described as "central" and "convenient" by some, with easy access to local attractions such as castle hill and the sacred heart catholic church. The pool area was also praised by some guests. However, the amenities were described as "basic" by others, with limited towels and toiletries provided.
Value for Money
Many guests expressed disappointment with the value for money they received. Prices were described as too high for the quality of the rooms, with some guests reporting charging issues and overpricing.
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