Welcome to The Flower Company, Australia's premier online flower delivery service. We are a team of dedicated professionals who share a genuine passion for providing the freshest and most beautiful flowers to our customers. Our award-winning same-day flower delivery service covers all major cities and regions across Australia, including Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Darwin, Gold Coast, Sunshine Coast, New Castle, and Hobart.
At The Flower Company, we are committed to providing the highest quality service and products to our valued customers. We only work with the best local florists who share our commitment to excellence, ensuring that every arrangement is crafted with love and care. Our extensive range of flowers and arrangements is carefully selected to cater to all occasions, from birthdays and anniversaries to sympathy and get well soon gestures. We also offer a wide variety of seasonal flowers and gifts, making it easy to find the perfect gift for any occasion.
Services Offered
At The Flower Company, we pride ourselves on offering a comprehensive range of services to meet all of our customers' needs. Here are some of the services we offer:
- Same-day flower delivery across Australia: We offer same-day flower delivery to most areas in Australia for a flat fee of just $12. This includes metropolitan areas in all major cities as well as regional areas. Simply place your order by 2 pm local time, and we'll take care of the rest.
- Award-winning online flower delivery: As a multi-award-winning online flower delivery service, you can trust us to deliver the freshest and most beautiful flowers to your loved ones. We work with the best local florists across Australia, ensuring that every arrangement is crafted with love and care.
- Extensive range of flowers and arrangements: We offer an extensive range of flowers and arrangements to cater to all occasions. From birthday bouquets and romantic roses to sympathy wreaths and get well soon arrangements, we have something for everyone. We also offer a wide variety of seasonal flowers and gifts, making it easy to find the perfect gift for any occasion.
- Florist Choice options: Not sure what to choose? Let our expert florists create something special for you. Our Florist Choice options allow you to select a price range, and our florists will create a beautiful arrangement using the freshest, finest flowers available.
- Pink Flower Specialist: If you're looking for pink flowers, you've come to the right place. Our expert florists specialize in crafting beautiful pink flower bouquets that are sure to bring a cheerful touch to your day. With our fast delivery, you can enjoy fresh pink blooms delivered the same day, anywhere in Australia.
At The Flower Company, we are committed to providing the best quality and service in the industry. Order flowers or gifts today sent by local florists, and experience the beauty of our floral art. With our award-winning same-day flower delivery service, you can trust us to deliver stunning arrangements using the freshest, finest flowers, no matter where you are in Australia.
Customer Reviews Summary
General Overview
The customers have had disappointing experiences with the flower delivery service. Most complaints revolve around late or failed deliveries, additional charges, and poor customer service.
Delays and Failures
Multiple customers reported that their orders were not delivered on time or at all. Some were not informed about the delays or failures, while others were asked to pay extra for delivery despite the initial agreement.
Additional Charges
Many customers were asked to pay extra for delivery, even though they had already paid for shipping and handling. Some were threatened with order cancellation if they didn't comply with the additional fee.
Poor Customer Service
Customers reported receiving poor responses from customer service, including rude staff, unhelpful answers, and even threats to forward messages to lawyers. Some had difficulty reaching the company via phone or email.
Negative Experiences
Overall, customers have had negative experiences with the flower delivery service, citing issues with delivery, customer service, and extra charges. Some customers felt ripped off and warned others not to use the service.
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