Get the skin you've always wanted, with a little help from us
At Let's Face It Beauty Studio, we're passionate about helping our clients achieve the skin they've always wanted. Our team of experienced beauty professionals, led by Sofia, have been providing exceptional skin treatments and services to the Coburg community for over 20 years. Our mission is to create a welcoming and relaxing environment where our clients can feel comfortable and confident in their own skin.
Our Story
Sofia, our founder, began her career in the beauty industry over 30 years ago, and her passion for skin health has only grown stronger with time. She opened her own salon in 1999, and since then, the business has flourished, expanding from a small room in a hairdresser to a sprawling complex with 9 treatment rooms. Throughout the years, Sofia has remained committed to her values of providing exceptional results, education, and holistic approach to skin health. We're proud to have won several awards, including the 'Outstanding Case Study for Reactive Skin' by DMK Australia in 2018 and the DMK ONE award in 2019.
Our Services
We offer a wide range of skin treatments, including IPL facials, lash and brow treatments, and spray tans. Our team of experts will work with you to create a customized skincare plan that addresses your specific concerns and goals. We use only the latest technology and highest-quality products, including DMK Regul8, LIRA Clinical, BIO Line, ICE Line, MYSTIQ Line, PRO Line, SPF Line, BB Line, Elementals, and Youngblood Mineral Cosmetics. Whether you're looking to improve the appearance of your skin, reduce the signs of aging, or simply feel more confident in your own skin, we're here to help.
Our Philosophy
At Let's Face It Beauty Studio, we believe that skin health is not just about looking good, but feeling good too. That's why we approach every treatment and consultation with a holistic mindset, taking into account your lifestyle, diet, and overall wellbeing. We're passionate about education and empowering our clients with the knowledge and tools they need to take care of their skin. We're committed to providing exceptional results, and we're dedicated to building a lifelong relationship with each and every one of our clients.
Summary of Reviews:
Customer Feedback on Let's Face It Beauty Studio
Customer Satisfaction
- Marissa Mitrione, Luisa La Rocca, Naomi Bonacci-Rocca, Emily Somerville, Sue El, and Louise Lavery have all given the studio a positive rating, praising the services, staff, and atmosphere.
- Feedback highlights the friendly staff, wonderful treatments, and great results from services like tanning, eyebrow shaping, and skin care.
- Customers appreciate the informative advice on skincare and the staff's ability to address their concerns and transform their skin.
- The studio's warm customer relations and flexibility in scheduling are also commended.
Issues with Cancellations and Rescheduling
- Maria Jose Valencia, Gfp, and Rajveer Johal have had negative experiences with cancellations and rescheduling.
- These customers found the studio's policy of charging a $40 deposit for cancellations or rescheduling to be inflexible and disappointing.
- Some customers felt that the policy was not clearly communicated and was only introduced during the Christmas period.
- The studio's refusal to refund or provide proof of refund has led to frustration among these customers.
Suggestions for Improvement
- The studio should consider revising its cancellation and rescheduling policy to be more customer-friendly, especially for regular clients.
- Providing clear communication about any policy changes, especially during peak periods, would help to avoid misunderstandings.
- Offering alternatives or flexibility in scheduling for clients who need to reschedule due to unforeseen circumstances could enhance customer satisfaction.
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