A Commitment to Cleanliness and Customer Satisfaction
Here at All-Carpets, we take pride in delivering exceptional cleaning and restoration services for carpets, rugs, upholstery, tile & grout, and beyond. Our team of highly skilled technicians and our dedication to quality have earned us a reputation as one of the leading cleaning companies in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Gold Coast, and Hobart.
What Sets Us Apart?
- Experience and Expertise: Decades of experience in various cleaning methodologies and a deep understanding of different fabrics and materials.
- Client-Focused Approach: We tailor our cleaning solutions to your unique needs and utilize only the safest and most effective cleaning products and equipment.
- Transparent Pricing: Our quotes are clear and transparent, with no hidden costs or surprises.
- Punctuality and Efficiency: We respect your time and strive to complete the job promptly and efficiently.
- Friendly and Professional Service: Our technicians are courteous, professional, and highly trained to ensure your complete satisfaction.
Carpets & Rugs
- Steam cleaning and drying
- Stain removal
- Carpet fitting and repair
- Professional stretching and protection
Upholstery & Curtains
- Deep cleaning and sanitation
- Fabric protection application
- Odour removal
Tile & Grout
- Professional tile and grout cleaning
- Stain removal and rejuvenation
- Grout sealing and colour restoration
Additional Services
- Sofa cleaning
- Rug washing
- Leather cleaning
- Tile & grout sealing
- Wood floor waxing
- Awning cleaning
- Vacating/End of Lease cleaning
Why Choose All-Carpets?
When you choose All-Carpets, you can expect:
- Expert cleaning solutions tailored to your unique needs.
- Friendly and helpful technicians who are passionate about cleanliness and customer satisfaction.
- Transparent and competitive pricing with no hidden costs.
- Fast and efficient service with a commitment to getting the job done right the first time.
Quality you can trust, service you will appreciate. Contact All-Carpets today and experience the difference!
Overall Experience
The majority of reviewers had a positive experience with All Carpets, praising their quick, convenient, and professional service. Many reviewers mentioned that the technicians were efficient, friendly, and able to remove stubborn stains and restore their carpets to a good condition. Some reviewers even went as far as to recommend the company to others.
Customer Service
However, some reviewers had a negative experience with the company's customer service. Several reviewers mentioned that they experienced poor communication and were left waiting for extended periods of time without updates on their bookings. One reviewer was even left with asoiled and still shedding rug after the company failed to properly clean it.
Booking and Cancellation
Some reviewers experienced difficulties with booking and cancellation. One reviewer was left waiting for over a year to have their sofa cleaned, only to be told that the company was fully booked and couldn't reschedule until July. Another reviewer was canceled on due to the company's vehicle being out of commission.
Resolution
It appears that the company's customer service department may not always be responsive to complaints and may be unwilling to offer refunds or rectify issues. Some reviewers were left feeling frustrated and ignored, leading to low ratings and negative reviews.
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