Empowering individuals to take strides towards a better tomorrow
Stride is a leading provider of mental health services, empowering individuals and families in New South Wales, Queensland, Victoria, ACT and Tasmania. We believe in a future where mental health is openly discussed, and support is readily available to those who need it.
Our Values
- Equity: We believe that access to quality mental healthcare is a fundamental right, regardless of socioeconomic background, cultural heritage, or location.
- Individuality: We tailor our services to meet each person's unique needs, strengths, and aspirations.
- Collaboration: We work alongside our clients, their families, and other stakeholders to achieve lasting positive change.
- Innovation: We are committed to ongoing learning and development, incorporating the latest evidence-based practices and technologies to improve our services.
- Compassion: We treat every client with respect, understanding, and sensitivity.
Supporting Individuals
- Individual and group therapy
- Crisis intervention and stabilization
- Supported living arrangements
- Psychosocial recovery coaching
- Therapeutic support for families and carers
NDIS Support
- Support Coordination: Helping you navigate the NDIS process and connect with the right services.
- Therapeutic Support: Working alongside you to achieve your goals and manage your mental health condition.
- Supported Independent Living (SIL): Assisted living in a shared or private residence.
Building Strong Communities
- Hubs: Providing a safe and welcoming space for peer support, resources, and activities.
- Advocacy and community outreach programs
Our Commitment
At Stride, we are dedicated to providing:
- Person-centered care: We focus on your individual needs and goals.
- Recovery-focused approach: We empower you to take control of your mental health journey.
- Culturally sensitive care: We respect and celebrate diversity.
- Transparent communication: We keep you informed and involved every step of the way.
Positive and Negative Experiences at Stride Hub Springwood
While some reviewers had a positive experience with Stride Hub Springwood, others had a very different story to tell. The common theme among positive reviewers is the welcoming and friendly staff, who provide care and support to clients. On the other hand, negative reviewers have expressed a lack of communication, accountability, and negligence from the staff and management.
Support and Care Provided
Reviewer Helen Noye had a positive experience with Stride Hub Springwood, stating that they provided free courses that helped her with her mental health issues. She praised the staff for their understanding and compassion, and said that they were always willing to help and listen. In contrast, reviewer Kylie Brander had a very different experience, stating that the staff failed to contact her despite numerous requests for support. She felt that she had been neglected and ignored, leading to a deterioration in her mental health.
Leadership and Training Issues
Kylie Brander also expressed concerns about the lack of integrated leadership and staff training, stating that the team was lacking in communication and accountability. She felt that the staff were not equipped to provide the support she needed, and that the organization was failing to meet its commitments to its clients.
Community Support
Reviewer Elsie Bird had a very positive experience with Stride Hub Springwood, stating that the team was always welcoming and friendly. She praised the team for their dedication to their clients and their community.
Warning about the Organization
Reviewer Jono P. had a very negative experience with Stride Hub Springwood, stating that the organization provided outrageous help. He claimed that the staff were more interested in their own personal lives than in helping their clients, and that the organization was a complete joke.
