Empowering healthy living through exceptional patient care
A Trusted Family Clinic with a Rich History
Established in the early 1920s, Dundas Street Family Medical Clinic has been serving generations of families in Thornbury and surrounding suburbs. Our experienced doctors and dedicated team are committed to providing comprehensive healthcare services to patients of all ages. Over the years, our clinic has undergone significant transformations, most recently with extensive renovations to ensure a comfortable and welcoming environment.
Our Doctors: Experienced and Dedicated
Our team of general practitioners boasts extensive experience and diverse interests, allowing us to offer a wide range of medical services. Each doctor has completed rigorous training and meets the requirements of the Royal Australian College of General Practitioners. Their commitment to continuous medical education ensures their expertise in the latest medical advancements.
Comprehensive Services for the Whole Family
From routine checkups and vaccinations to management of chronic conditions and minor injuries, Dundas Street Family Medical Clinic provides a comprehensive range of services for individuals of all ages. We're proud to offer:
- Women's Health: Comprehensive care for all stages of life, including prenatal care, contraception, and menopause management.
- Men's Health: Specialized care focusing on men's health concerns such as prostate issues, sexual health, and mental wellbeing.
- Child Health: Routine vaccinations, developmental assessments, and management of childhood illnesses.
- Chronic Health Management: Effective management of chronic conditions like diabetes, heart disease, and asthma.
- Preventative Medicine: Regular health screenings and vaccinations to maintain optimal health.
Additional Services and Considerations
Beyond medical care, we provide services such as minor surgery, on-site pathology, and telehealth consultations for added convenience and accessibility. We are committed to ensuring transparency and clarity regarding fees, and some doctors offer bulk billing for eligible patients.
A Commitment to Quality and Patient Satisfaction
Patient satisfaction is at the heart of our practice. We actively seek feedback through surveys and patient engagement to continuously improve our services and patient experience. We believe in open communication, clear explanations, and respectful treatment to ensure a positive and comfortable healthcare experience for all our patients.
Patient Experience
The reviews shared by patients of the Dundas St Clinic reveal a mixed bag of experiences. Some patients had extremely positive encounters with the doctors and staff, while others were left feeling disappointed, exploited, and even disrespected.
Communication Issues
Several patients complained about communication breakdowns, including delayed or forgotten appointments, missed referrals, and inadequate patient care. The lack of effective communication between doctors, receptionists, and patients led to concerns about patient safety and satisfaction.
Doctor and Staff Performance
A few exceptional doctors, such as Dr. Arun Kumar, Dr. Mark Michail, and Dr. Danny Lipson, received praise for their compassionate, attentive, and competent care. However, some patients had negative experiences with other doctors, citing condescending and aggressive behavior.
Services and Pricing
Some patients criticized the clinic's policies, including charging for appointments, bulk billing, and excessive wait times. Others appreciated the clinic's flexible scheduling and attentive staff.
Overall Satisfaction
Unfortunately, the negative experiences and communication issues outweigh the positive reviews. It appears that the clinic has some significant areas for improvement to enhance patient satisfaction and trust.
