Experience great hair, no appointments necessary!
At Salon Express, we're passionate about making great hair accessible to all. We believe that everyone deserves to feel confident and beautiful in their own skin, and that a great haircut or style can make all the difference. That's why we've been dedicated to providing exceptional hair services at affordable prices for over 25 years.
Our Story
Our journey began in Perth, Australia, where our founder Albert Di Lallo opened his first salon at the Midland Markets. With a passion for delivering express, quality cuts, Albert saw a gap in the market for accessible hair services and decided to take the leap. Fast forward to today, and we're proud to have grown into a leading hair salon franchise in Australia, with over 20 locations across Western Australia and Queensland.
Why We're Different
We're not your average hair salon. We're proud to be a walk-in only salon, which means no booking is necessary and great hair can't wait! Our team of experienced stylists are dedicated to providing exceptional service, and we strive to make every visit a relaxing and enjoyable experience.
Our Services
At Salon Express, we offer a range of hair services to cater to all your needs. Whether you're looking for a quick trim or a complete hair transformation, we've got you covered. Our services include:
- Haircuts
- Colouring
- Balayage
- Styling
- Keratin treatments
- And more!
Our Location
We have multiple locations throughout Western Australia and Queensland, making it easy to find a salon near you. From Perth to the Gold Coast, we're committed to providing exceptional hair services to our customers.
Our Team
At Salon Express, we're proud to have a team of experienced and passionate stylists who are dedicated to delivering exceptional service. Our team is led by:
- David Boyd, CEO
- Bianca Panozzo, COO
- Dean Franks, Franchise Director
- Simon Di Lallo, Non-Operational Director & Board Member
Get in Touch
We'd love to hear from you! Whether you have a question, comment, or would like to learn more about our services, get in touch with us today.
Customer Service Issues
Several customers expressed frustration with the salon's customer service. Some customers reported being forgotten or ignored while waiting for their appointment, with one customer waiting for an hour and a half before walking out. Others were unhappy with the lack of communication from the staff, with one customer being told they would have to wait 60 minutes for a haircut despite not having a booking.
Haircut Disasters
Some customers were unhappy with their haircuts, with one customer reporting that her daughter was left with a haircut that was "absolutely appalling" and "nothing like the photo" she provided. Another customer reported that her hair was unevenly colored and not fully black as requested, while a third customer was unhappy with the trim she received.
Positive Experiences
On the other hand, some customers had positive experiences at the salon. One customer praised Jesse, a hairdresser at the salon, for doing an excellent job with her damaged hair. Another customer reported that Rachel did a quick and excellent job with his hair, making the experience easy and stress-free. A third customer was happy with the "butterfly cut" her daughter received.
Issues with Staff and Management
Some customers reported issues with the staff and management at the salon. One customer was unhappy with the store manager's response to her concerns, feeling that she was rude and unapologetic. Another customer reported that the staff did not follow proper procedure, leading to a long wait for a haircut.
