At Jade Jewellers, we're more than just a jewellery store - we're custodians of precious moments. We understand that jewellery is more than just a material possession; it's a symbol of love, commitment, and memories that last a lifetime. Our story began in 1980, and since then, we've been dedicated to helping our customers create unforgettable moments with our exquisite jewellery pieces.
Our Services
Our passion for jewellery goes beyond just selling beautiful pieces. We're committed to providing exceptional services that cater to our customers' unique needs. From custom design to jewellery remodelling, our skilled team of experts is dedicated to bringing your vision to life. We take pride in our on-site workshop, where our skilled craftsmen work tirelessly to create bespoke pieces that exceed our customers' expectations.
Our Story
At Jade Jewellers, we're a family-owned business that's been passed down through generations. Our love for jewellery is rooted in our heritage, and we're committed to preserving the tradition of excellence that our founders envisioned. We believe that jewellery has the power to evoke emotions, create memories, and bring people together. That's why we're dedicated to delivering exceptional customer service, expert advice, and unparalleled craftsmanship.
Custom Design Services
Our custom design services are tailored to bring your unique vision to life. Whether you're looking to create a bespoke engagement ring, a custom necklace, or a one-of-a-kind piece, our team of experts will work closely with you to bring your ideas to reality. From sketch to reality, we'll guide you through every step of the design process, ensuring that your custom piece exceeds your expectations.
Poor Customer Experience
The majority of the reviews highlight a disappointing experience with the company's customer service. One reviewer, Cassidy Ryznar, expressed devastation and feels scammed after purchasing a wedding band set that claimed to be gold-filled but actually turned their finger green within days of wearing it. The company failed to respond to their inquiry about a refund, leading to a sense of frustration and distrust.
Positive Experience with Store
On the other hand, several reviewers had a positive experience with the store's physical location on Madison Avenue. They praised the selection of jewelry, citing high-quality pieces with semi-precious stones. The staff was also commended for being friendly and helpful in making selections.
Conclusion
The mixed reviews suggest that the company's customer service and product quality vary greatly. While some reviewers had a positive experience, others were left feeling disappointed and scammed. Further investigation is recommended to determine if the company's products and services align with customer expectations.
