Get healthy, stay healthy with Pakenham Medical Clinic.
Our Story
At Pakenham Medical Clinic, we are dedicated to providing high-quality healthcare services to individuals and families in a comfortable and friendly environment. Our clinic is conveniently located in the heart of Pakenham, near Melbourne, and is equipped with modern facilities to cater to a wide range of healthcare needs.
Our Mission
Our mission is to provide timely and personalized care to our patients, respecting their unique healthcare needs and ensuring that our staff provides professional and friendly services. We are committed to getting our patients and their families healthy and keeping them that way.
Our Services
We offer a comprehensive range of healthcare services, including general health, women's health, men's health, mental health, chronic disease management, and travel medicine. Our services include:
- General health checks and consultations
- Allergy testing and management
- ECG and spirometry tests
- Nutritional advice and preventive healthcare
- Quit smoking advice and support
- Sports injuries and minor surgery
- Women's health services, including antenatal shared care, family planning, and Pap smears
- Men's health services, including industrial health and workcover
- Mental health services, including psychology and shockwave therapy
- Travel medicine and vaccinations, including yellow fever and BCG vaccinations
- Cosmetic medicine and skin treatments, including anti-wrinkle injections and skin needling
Our Facility
Our clinic is modern, clean, and fully equipped with comfortable consulting rooms and a relaxed patient lounge. We have a team of internationally experienced doctors and staff who provide professional and personalized care to our patients. We cater to local and international patients, including international students and travelers.
Our Values
We value the importance of personalized care and recognize the unique healthcare needs of each individual patient. We are dedicated to providing professional, friendly, and compassionate services to our patients and their families. We strive to provide high-quality healthcare services that are convenient, comprehensive, and caring.
Long Wait Times and Unmet Expectations
Reviews from disgruntled patients paint a picture of inefficiency and frustration at this medical clinic. The most common complaint is the excessive wait times, with some patients waiting over an hour to be seen. The reviews suggest that the clinic overbooks appointments, leading to a backlog of patients and a lack of respect for their time.
Poor Communication and Lack of Apologies
Patients have expressed disappointment and frustration with the lack of communication from the clinic. Some have reported being left in the dark about the status of their appointments, with no apology or explanation for the delays. This has led to feelings of disrespected and undervalued as patients.
Unmet Medical Needs and Constraints
One patient has expressed concerns about the constraints placed on their medication, including reduced prescription amounts and strict rules around collection. This has caused frustration and anxiety, particularly for patients with chronic conditions that require consistent treatment.
Perception of a "Healthy" Patient Base
Some reviewers have criticized the clinic for catering to "healthy" patients who are looking for attention post-pandemic, rather than focusing on genuinely sick patients. This has led to feelings of resentment and frustration among patients who genuinely need medical attention.
