At Lustra, we pride ourselves on being a commercial cleaning solutions provider that genuinely cares for your facilities as if they were our own. With a specialty in property maintenance work, our team is dedicated to providing exceptional service excellence to busy professionals like you. We guarantee the quality of our services through rigorous training and meticulous systems and processes, backed by a Customer Protection Guarantee and automated reports.
Company Core Values
Our mission is to relieve the pressure from our clients by delivering service excellence with best practice systems and quality cleaning. We reinvest our profits into resources to continue improving services for the ever-changing demands and needs of our clients, our people, and our community.
Lustra's Vision
To be Australia's leading commercial cleaning solutions provider, delivering progressive training to our staff and focusing on service excellence to our clients. We aim to eliminate all concerns for our clients, allowing them to positively experience the outstanding results they see at the end.
Services
We offer a comprehensive range of facilities managed services, tailored to your individual requirements. Our team of professionally trained staff uses the highest quality equipment and products to deliver exceptional results. Our services include:
- Builders and construction cleans
- Car park cleaning
- Carpet and upholstery cleaning
- Commercial cleaning
- Daily office cleaning and periodic cleaning
- Deep cleans for washrooms
- Environmentally friendly cleaning
- Event and function cleaning
- Food Processing Plant Cleaning
- Crime Scene Cleaning
- Clandestine Drug House Cleaning
- Emergency Response
- Flood restoration
- Graffiti removal
- Grounds maintenance
- Gutter cleaning
- HACCP Food safety cleaning
- High level cleaning
- Industrial cleaning
- Medical and clinical cleaning
- Mould remediation
- Painting
- Pressure cleaning
- Stadia cleaning (stadium cleaning)
- Tile and grout cleaning
- Water damage restoration
- Window and high window cleaning
Industry Sectors
We service a range of industries, including:
- Builder's Cleans
- Care Homes
- Commercial Properties
- Educational Facilities
- Facilities Management
- Factories and Warehouses
- Food Processing Plants
- Hospitality and Food Service Facilities
- Hotels
- Medical Offices and Facilities
- Office Blocks
- Property Management and Strata Organisations
- Retail Stores
- Shopping Centres
Customer Protection Guarantee
We guarantee that we will achieve the specified cleaning requirements as per the contract agreement. If our work fails to meet agreed KPIs, we will offer a complimentary cleaning service. If you're unsatisfied with the cleaning service provided, we will address concerns within 24 hours.
Disappointing Experiences
Some customers have had a bad experience with Lustra, with one reviewer, Mayank H., describing their interaction with Rob as "rude and not professional". Mayank also mentions that Justin is a good guy, but Rob is "arrogant". They warn others to be careful and offer to share evidence of their poor experience.
Exceptional Service and Results
On the other hand, several customers have had a positive experience with Lustra. Each of these reviewers (John Steele, Carlene Maunder, Sonia Am, and Anne Demetriou) gave the company a perfect 5-star rating. They praised the team's friendliness, professionalism, and ability to get the job done effectively and efficiently. One reviewer, John Steele, specifically mentioned that Lustra helped him save money on his business, while Sonia Am appreciated the great quality results and customer service.
