At Magic Wand Restoration & Cleaning, we are a family-owned business that has been operating since 1997. We are a professional cleaning and loss recovery service provider, dedicated to treating your home or business as if it were our own. Our skilled and knowledgeable staff will ensure that our work is treated in a timely and considerate manner.
With over 20 years of experience, we have developed a comprehensive understanding of our customers' needs, and we are committed to providing the best possible service to ensure your complete satisfaction. We are proud to be an award-winning company and have established ourselves as a trusted contractor for home and business owners, insurance companies, loss adjustors, and insurance brokers.
What We Do
At Magic Wand Restoration & Cleaning, we offer a wide range of services to cater to your cleaning and loss recovery needs. Our services include:
Carpet Cleaning: Our experienced team will use the latest equipment and techniques to ensure that your carpets are thoroughly cleaned and restored to their original condition.
Water Damage: We understand the importance of quick response and effective water damage mitigation, recovery, and restoration. Our team will ensure that your property is dried as quickly and efficiently as possible.
Mould Remediation: We provide professional mould remediation services to identify and remove mould from your property, ensuring a safe and healthy environment.
Upholstery Cleaning: Our expert team will clean and restore your upholstered furniture, removing contaminants and leaving it looking like new.
Odour Removal: We use advanced techniques to eliminate unpleasant odors, leaving your property smelling fresh and clean.
End of Lease Cleaning: Our professional cleaning services ensure that your property meets the required standards for end-of-lease cleaning, giving you peace of mind.
Venetian Blind Cleaning: Our team will clean and restore your Venetian blinds, ensuring they are dust-free and sparkling clean.
Why Choose Us
At Magic Wand Restoration & Cleaning, we are committed to providing exceptional service, tailored to your specific needs. Our team is trained to respond quickly, recover your belongings, and provide relief when you need it most. We pride ourselves on building long-running relationships with our clients, and we are dedicated to delivering outstanding results.
Service Quality
Magic Wand Restoration has received a mixed bag of reviews. While some customers have had positive experiences, others have been left disappointed. Some reviewers have praised the company for their professionalism, punctuality, and quality of service. For instance, Jody Onn-Wilkinson and Brodie Deegan both gave Magic Wand 5-star ratings, praising them for their prompt and courteous service. Similarly, Kim Holland was impressed with the company's response to her flooded home, with Robin and Rhian from Magic Wand Restoration providing a drying strategy that minimized inconvenience.
On the other hand, some customers have had negative experiences. Ashlee Groves gave Magic Wand 1 star, complaining about a lack of communication and a failed promise to complete a pet spray job. FrostHD also gave Magic Wand 1 star, citing poor communication and a failure to meet Real Estate requirements. Sally Innes-Wayling, who gave Magic Wand 5 stars, had a generally positive experience, but other reviewers have reported similar issues with communication and service quality.
Communication
Communication seems to be a key area of concern for some customers. Ashlee Groves and FrostHD both reported being left in the dark about the status of their jobs, with FrostHD even receiving a rude response from the owner of the company. In contrast, some reviewers praised Magic Wand for their clear communication, with Jody Onn-Wilkinson and Kim Holland both noting that they were kept updated on progress.
Punctuality and Professionalism
While some reviewers praised Magic Wand for their punctuality and professionalism, others reported issues. Ashlee Groves and FrostHD both reported that they were not contacted by Magic Wand to discuss the status of their jobs, which added to their frustration.