Relax, Unwind, and Recharge in Paradise
At Trinity Waters Holiday Apartments, we are dedicated to providing our guests with an unforgettable holiday experience in Trinity Beach, North Queensland. Our boutique apartments are designed to offer the perfect blend of relaxation, comfort, and luxury, allowing you to unwind and recharge in style.
Our Services
Our Trinity Beach accommodation offers a range of spacious one, two, and three-bedroom apartments, each equipped with modern furnishings, complete kitchen and laundry facilities, and stunning ocean views from your private balcony. Our facilities include a solar-heated saltwater swimming pool, outdoor spas, and BBQ areas, providing the perfect setting for a relaxing and rejuvenating holiday.
We understand the importance of location, and our Trinity Beach apartments are perfectly situated directly opposite the palm-fringed golden sands of Trinity Beach, offering direct access to the fine sandy shores and stunning ocean views. Our guests can enjoy a range of activities, including swimming, snorkeling, and diving in the nearby Great Barrier Reef, or explore the region's lush rainforests and picturesque walking trails.
Our Commitment
At Trinity Waters, we are committed to providing exceptional customer service, ensuring that our guests have a memorable and enjoyable holiday experience. We offer a range of special deals and packages, including discounts for direct bookings, to make your holiday even more affordable and enjoyable. Our friendly and knowledgeable staff are always available to assist with any queries or requests, ensuring that your stay with us is nothing short of exceptional.
Why Choose Us
At Trinity Waters Holiday Apartments, we offer a unique and unforgettable holiday experience in Trinity Beach. Our apartments are designed to provide the ultimate in comfort, relaxation, and luxury, with stunning ocean views, modern furnishings, and complete kitchen and laundry facilities. Our facilities include a solar-heated saltwater swimming pool, outdoor spas, and BBQ areas, providing the perfect setting for a relaxing and rejuvenating holiday. With our exceptional customer service, special deals, and packages, we guarantee a memorable and enjoyable holiday experience in Trinity Beach.
Cleanliness and Maintenance Issues
Some reviewers have expressed concerns about the cleanliness and maintenance of the apartments. Carole Pulman's review highlights the presence of cockroaches in her apartment, which she claims was not properly dealt with by the management. Helga Ruhr also mentions dirty and rusty appliances, as well as a lack of cleaning supplies and information. Vanessa Pearson's review criticizes the dirty state of the apartments, including dusty and stained furniture, sticky floors, and a rusty washing machine. On the other hand, Jason Hill's review notes that the apartment shows its age in some places, but is well-maintained overall.
Customer Service and Communication
Several reviewers have criticized the customer service and communication provided by the management. Carole Pulman felt that the manager was unhelpful and blamed her for the cockroach infestation. Helga Ruhr had trouble getting information and assistance from the staff, including the manager, who was allegedly rude and unaccommodating. Vanessa Pearson mentions that she had to insist strongly with the manager to get additional towels. In contrast, The Pro and Arron Taylor do not mention any issues with the customer service or communication.
Facilities and Amenities
While some reviewers have expressed disappointment with the cleanliness and maintenance, others have praised the facilities and amenities. The Pro and Arron Taylor both mention the beautiful views from the balcony, as well as the spacious living areas. Arron Taylor also highlights the fantastic location, swimming net, and heated pool. Jason Hill notes that the apartment was incredibly spacious with three fully air-conditioned rooms.
Value for Money
Several reviewers have mentioned that the apartments did not provide good value for money. Carole Pulman was refunded only $1300 out of the $2600 she paid, and was unhappy with the state of the apartment. Helga Ruhr was disappointed with the lack of items provided, including towels, soap, and other basic amenities. Vanessa Pearson's review implies that she was overcharged for a subpar experience.
