At Matthews Real Estate, we take pride in being a trusted and experienced real estate agency in Brisbane, with over 90 years of history and heritage. With a proud tradition of service, we have been trusted by generations of South Brisbane families to sell, buy, and rent their homes. Our commitment to excellence has earned us the REIQ Accredited Agency status since 1933, making us one of the most respected and reliable real estate agencies in the region.
Our History
In 1939, Robert Matthews sat on the board of the REIQ at its very first meeting, and we have had three generations of board members in the family since. Our founder, Robert Matthews, was a pioneer in the real estate industry, and our family has been dedicated to providing exceptional service to our clients.
Our Services
At Matthews Real Estate, we offer a wide range of services to cater to your real estate needs. Whether you're looking to buy, sell, rent, or manage a property, we've got you covered. Our services include:
- Property Sales: Our experienced agents will work tirelessly to get the best possible price for your property. We'll provide you with a free appraisal and help you navigate the selling process with ease.
- Property Management: We offer a comprehensive property management service, ensuring your rental property is well-maintained and tenanted.
- Body Corporate Management: Our team is experienced in body corporate management, providing you with a seamless and stress-free experience.
- Valuations: Our certified property valuers will provide you with an accurate and independent valuation of your property.
- Renting: We offer an extensive range of rental properties, making it easy to find the perfect place to call home.
Our Team
At Matthews Real Estate, we pride ourselves on our exceptional service and expertise. Our team of experienced and knowledgeable agents and property valuers are dedicated to providing you with the best possible outcome for your real estate needs. With our extensive knowledge of the local market and our commitment to excellence, you can trust us to guide you every step of the way.
What Sets Us Apart
At Matthews Real Estate, we differentiate ourselves through our expertise, integrity, and commitment to our clients. We understand the importance of building trust, and our agents and valuers are dedicated to providing you with the highest level of service and guidance. Whether you're buying, selling, or renting a property, we're here to help you achieve your real estate goals.
Property Management and Real Estate Services
Overall, the reviews for Matthews Real Estate are mixed, with some customers expressing satisfaction with their services, while others have had negative experiences.
The majority of reviews praise the company's real estate agents, specifically Tekura Phillip and Russell, for their exceptional customer service, professionalism, and commitment to ensuring a smooth and hassle-free experience for clients. These agents are described as genuine, honest, and friendly, and are credited with providing invaluable guidance and support throughout the buying and selling process.
However, other reviews criticize the company's body corporate management arm, citing issues with communication, responsiveness, and lack of transparency. Several customers have reported difficulty in getting their concerns addressed, with some feeling that they are not taken seriously or that their time is not valued. In some cases, customers have even reported having to chase the company to resolve issues, which has caused frustration and trust to be undermined.
Key Issues
Some of the key issues reported by customers include:
- Poor communication and responsiveness from the body corporate management team
- Lack of transparency and accountability
- Difficulty in getting concerns addressed in a timely and effective manner
- Insufficient support and assistance with issues and problems
Resolution
It is unclear whether the company has taken steps to address these issues and improve their services. However, some reviewers have expressed disappointment that their concerns have been ignored or dismissed, and that the company has not undertaken efforts to proactively resolve the problems reported.
