Empowering Your Success, One Number at a Time.
Established in 2008, Platinum Lockz Hair Extensions & Supplies has revolutionized the hair extension industry in Australia. Founded by visionary Danielle Howke, the company was born from a desire to deliver unparalleled quality hair extensions that exceeded expectations.
Our Vision
Our mission is to empower individuals to express their unique style through premium-quality hair extensions and exceptional customer service. We believe that hair extensions should be accessible to everyone, offering a diverse range of colors, textures, and lengths to suit every taste and preference.
Our Products and Services
Platinum Lockz offers an extensive collection of hair extensions, including:
- Tape hair extensions
- Weft hair extensions
- Clip-in hair extensions
- Nano tip hair extensions
- Ponytail hair extensions
- Keratin bond hair extensions/U-Tips
We also provide a wide range of hair care products and accessories to keep your hair healthy and your extensions looking their best.
Quality and Innovation
Quality is our highest priority at Platinum Lockz. We source only the finest hair from around the world, ensuring that our extensions are comfortable, durable, and maintain their beauty for longer. Our team of experts constantly innovates and introduces new products and techniques to enhance your hair extension experience.
Exceptional Customer Service
At Platinum Lockz, we believe that exceptional customer service is just as important as the quality of our products. Our dedicated team is always ready to assist you with any questions or concerns you may have. We are committed to ensuring that your experience with Platinum Lockz is positive and memorable.
Customer Service Issues
One reviewer, Isabella Clarke-Balazs, experienced terrible customer service from Platinum Lockz. She had to chase for over a week to get in contact with the service team, only to be told that they had tried to call her several times when, in reality, she only had one missed call. The company also blamed her for a faulty pair of extensions that had dried out, when she had previously never had this issue with extensions in the past.
Quality and Recommendations
However, many reviewers had a positive experience with Platinum Lockz. Several reviewers, including Tash Gregorc, Christine Quinlan, Model Look Beauty & Hair, Lauren Beard, Nigel No-Life, Laurie Alexandra, and Jaclyn Foxell, all gave the company a 5-star rating. They praised the high-quality hair used, the excellent customer service, and the great value for money. One reviewer, Tash Gregorc, mentioned that the hair was so good that she had never found quality hair as good as Platinum Lockz before.
Hair Quality and Strength
Laurie Alexandra, who has ordered from the company for around 2 years, was particularly impressed with the strength of tape hair extensions from Platinum Lockz. She mentioned that the tapes didn't budge after 8 weeks and continuous blow waving, and praised the quality of the hair, tapes, and customer service.