Caring for your pet, as if they were our own.
At Mt Evelyn Vet, we understand the special bond between pets and their owners. That's why we're dedicated to providing exceptional veterinary care to our furry friends and outstanding customer service to you. Our team of highly trained vets and nurses strive to make you and your pet feel at ease in our clinic, with a caring and gentle approach to consultations, surgery, and hospital stays.
Our Mission
Our mission is to deliver the highest standards of veterinary care, tailored to the unique needs of your pet. We believe in working closely with you to provide personalized attention and care, ensuring the best possible outcome for your beloved companion. As an accredited Hospital of Excellence, we're committed to staying at the forefront of veterinary medicine, continuously updating our skills and knowledge to provide the most advanced care.
Our Services
At Mt Evelyn Vet, we offer a comprehensive range of services to cater to the diverse needs of your pet. From routine consultations and health examinations to soft tissue and orthopedic surgery, diagnostic services, dentistry, and hospital care, we've got you covered. Our wellness programs, diet and nutrition guidance, and microchipping services are designed to promote your pet's overall health and wellbeing. We also provide grooming services, training programs, and puppy preschool and kitten kindy programs to help your pet thrive.
Why Choose Us?
As an accredited Hospital of Excellence, we're proud to be one of only 38 clinics in Australia to have achieved this prestigious accreditation. Our team of vets and nurses are highly trained and dedicated to providing exceptional care, and our state-of-the-art facilities ensure your pet receives the best possible treatment. We're committed to making you and your pet feel comfortable and supported throughout your visit, and we're conveniently located in Mt Evelyn, with on-site parking and easy access from surrounding suburbs.
Our Values
At Mt Evelyn Vet, we believe in:
- Providing exceptional veterinary care and customer service
- Building strong relationships with our clients and their pets
- Staying at the forefront of veterinary medicine
- Delivering personalized attention and care
- Creating a comfortable and supportive environment for pets and their owners
Overall Experience
The majority of reviewers have had a positive experience at Mount Evelyn Veterinary hospital, praising the expert care, kindness, and compassion shown by the staff, particularly Dr. Jules, Hannah, and the vet team.
Caring and Compassionate Staff
Reviewers have highlighted the staff's gentle and caring nature, with some mentioning that they eased their pet's anxiety and treated them like their own. The staff's ability to calm nervous pets and provide emotional support to owners during difficult times has been particularly praised.
Communication and Customer Service
The clinic's communication skills and customer service have also received high praise, with reviewers appreciating the daily updates, reasonable prices, and unexpected gestures like flowers being delivered to their homes.
Exceptional Professionalism
In emergency situations, the clinic's professionalism and care have been exceptional, with staff going above and beyond to stabilize and comfort animals in critical conditions.
Negative Experience
However, one reviewer had a negative experience, feeling pressured into expensive exploratory surgery or euthanasia, and being refused pain management and sedatives for their cat. They also raised concerns about the clinic's response to their feedback and past experiences.
