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Best Cleaning Melbourne is a premier cleaning company based in Australia, committed to providing top-notch cleaning services to both residential and commercial clients. With a strong belief in quality at every level of the cleaning process, we guarantee to fix the price of all our jobs before commencing, ensuring no surprises along the way. Our friendly team of qualified cleaners is available to work with you 24/7, ready to tackle any cleaning challenge.
Our Services
At Best Cleaning Melbourne, we offer an extensive range of services designed to meet your unique cleaning needs. Our services include:
- *Deep Cleaning*: Our deep cleaning service takes care of layers of grease, grime, and dirt that have accumulated over time. We ensure a thorough clean, leaving your space fresh and revitalized.
- *Rental Cleaning*: Tired of facing rental inspections? Our one-stop cleaning solution guarantees that you pass your inspection every time.
- *End of Lease Cleaning*: Moving can be stressful enough without worrying about final cleaning. Our cleaners are equipped to help you leave your home spotless, ensuring you get your bond back.
- *Housekeeping*: After a long day at work, the last thing you want is to clean your own home. Let us handle it for you with our comprehensive housekeeping services.
- *Office Cleaning*: A clean office is a productive office. Our affordable and reliable office cleaning services keep your facility looking its best, ensuring a healthy and conducive work environment.
- *Kitchen Cleaning*: We specialize in kitchen cleaning, using advanced techniques, skills, and tools to leave your kitchen shining as if it was brand new.
- *Bathroom Cleaning*: Let us handle your bathroom cleaning, giving you more time to focus on your day.
- *Floor Cleaning*: Our professional cleaning crew sanitizes your floors completely, using the highest standards of cleanliness.
- *Window Cleaning*: Cleaning windows can be a challenging task. Leave it to our professional team, who are more than happy to tackle this difficult chore for you.
Our Guarantees
At Best Cleaning Melbourne, we stand by our work. We guarantee:
- *Fixed Price Quote*: You can feel confident that our house cleaning price is a fixed price, with no additional costs.
- *Police Cleared Staff*: All our staff undergo regular police checks, ensuring the security of your home and business.
- *Guaranteed Bond Back*: We guarantee our house cleaning will get your bond back. If not, we'll continue to come back at no charge until it's done.
- *Professional Spring Cleaning*: We do the heavy lifting to provide a complete and thorough job of spring cleaning, tailored to your budget.
Austral Cleaning Services: Unprofessional and Unsatisfactory Experience
Multiple Customers Complain of Unreliable and Subpar Cleaning Services
Austral Cleaning Services has received numerous negative reviews from customers who have experienced unprofessional and unsatisfactory services. Several customers reported that the cleaners failed to show up or did not complete the agreed-upon tasks, leaving them feeling let down and disappointed.
Miscommunication and Lack of Accountability
One customer, Charlotte Proctor, reported that the company lied about the number of dogs at her property and overcharged her for pet hair cleaning. Another customer, Simon Paxton, waited for over seven hours for a cleaner who never arrived. When he called the company, he was given various excuses and eventually told the cleaner was stuck in traffic.
Terrible Customer Service and Lack of Professionalism
Many customers have criticized the company's customer service and professionalism. For instance, Bonita Wilder described the company as "garbage" and reported that the work was delegated to a third-party contractor without an eligible ABN number. Glen McGregor had an issue with the company's quotation process, where they claimed it was only an estimate despite it being labeled as a quotation.
Inconsistent and Unreliable Service
Phoebe Drusetta experienced poor service when the cleaners failed to show up on time and did not meet the expected cleaning standards. Emma had a similar experience, where the cleaners missed huge areas and claimed they couldn't clean the walls without damaging them, which was later disproven.
Refund Issues and Unfair Practices
Several customers have reported difficulties in getting refunds for unsatisfactory services. Emma's bond was denied, and despite being within the 7-day guarantee period, the company refused to provide a refund.
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