Find the one that says you've found the one
At Phenix Jewellery, we're passionate about helping you find the perfect piece of jewellery that speaks to your unique style and connection. Our expert team of jewellery consultants and craftspeople are dedicated to providing exceptional service and exceptional quality, with a focus on outstanding value and exceptional detail.
Established as a trusted supplier of high-quality jewellery to major insurers and loss adjustors, our extensive industry knowledge and experience enable us to offer a curated selection of exquisite pieces from renowned brands and quality suppliers. Our bespoke jewellery service is designed to precision-craft a one-of-a-kind piece that reflects your personality and taste, using only the finest materials and techniques.
Our Services
With Phenix Jewellery, you can expect exceptional service and attention to detail. Our comprehensive range of services includes:
- Bespoke Jewellery: Create a custom-made piece with our expert team, tailored to your unique style and preferences.
- Jewellery & Watch Validation: Authenticate and verify the authenticity of your jewellery and watch with our advanced testing and certification.
- Valuation Certificates: Provide an expert appraisal and valuation of your jewellery and watch for insurance, estate, or other purposes.
- Insurance Claim: Expertly guide you through the insurance claim process, ensuring a seamless and stress-free resolution.
- Repairs & Workshop: Restore and repair your treasured pieces with our skilled craftsmen, using state-of-the-art technology and traditional techniques.
Our Showrooms
Visit one of our exclusive private showrooms, located in Brisbane, Perth, Melbourne, and Sydney, to see our stunning collection of jewellery and watches firsthand. Meet with an experienced jewellery consultant, who will guide you through our extensive range and help you find the perfect piece that speaks to your unique style.
Join the Phenix VIP Club
Imagine having your own personal jeweller with an eye for the finest detail, a sense of style that's unique as yours, an appreciation of authenticity, and a commitment to providing exceptional value for money. As a Phenix VIP Club member, you'll enjoy exclusive benefits, including personalized service, priority access to new arrivals, and special promotions.
Outstanding Customer Service
The staff at Phenix Jewellery have been consistently praised for their exceptional customer service. Becca, Rebecca, Jailyn, Sandra, Rebecca Cheney, Lisa, and Rebekah Brown have all been named as providing friendly, helpful, and courteous service.
Professionalism and Attention to Detail
Many reviewers have commended the staff for their professionalism and attention to detail. Sandra, in particular, was praised for her endless patience and professionalism in ensuring that Wendy's replacement rings were perfect. Similarly, Rebecca was commended for her attention to detail in designing Lucy's engagement ring.
Quality of Products
The quality of the products from Phenix Jewellery has also been praised, with many reviewers expressing their delight with their purchases. Karl Graham loved all the items he purchased, and Graeme Horton was extremely happy with the finished product of his lost wedding ring claim.
Efficient Communication
Despite some customers being located in different cities, communication with the staff at Phenix Jewellery was efficient and effective, with emails and telephone calls working well to resolve any issues.
