A Passion for Hair & Customer Care
Iris&Ivy Hair in Kenmore Village is a sanctuary for those seeking exceptional hairdressing and a personalized, relaxing experience. Founded by experienced hairstylist and business owner, Kathryn, the salon boasts a team of highly skilled senior stylists who collectively boast over 20 years of experience.
Our Vision
Our vision is to provide every client with exceptional hair care and a personalized experience that transcends the traditional hair salon visit. We believe in:
- Learning and growth: We are committed to continuous learning, staying at the forefront of hairdressing trends and techniques.
- Challenge and inspiration: We encourage and support each other's growth, fostering a vibrant and inspiring work environment.
- Individuality and empowerment: We celebrate unique styles and perspectives, empowering our clients to embrace their individuality.
Dedicated Expertise
Our experienced stylists are highly skilled in all aspects of hairdressing, specializing in:
- Haircuts & Blowdries: From trendy short cuts to elegant long styles, we are skilled in crafting the perfect look for your hair type and personality.
- Colour & Design: We offer expert advice on hair coloring, highlighting, balayage, and creative styling options.
- Hair Extensions: We meticulously apply hair extensions for natural-looking volume and length.
- Regenerative Treatments: We restore and rejuvenate damaged hair with personalized treatments designed to target specific concerns.
More Than Just Haircuts
At Iris&Ivy, we believe hairdressing is about more than just technical expertise. We take pride in creating a warm, welcoming, and relaxing environment where our clients can escape the stress of their day and truly enjoy the experience.
Our Commitment to You
We are dedicated to providing:
- Personalized consultations: We take the time to understand your individual needs, hair goals, and budget.
- Detailed consultation notes: We meticulously document your hair history and desired changes for future reference.
- Quality products: We use only the highest quality hair care products to ensure healthy, vibrant hair.
- Exceptional customer service: We treat every client like family, offering attentive and personalized attention throughout your visit.
Overall Review
Iris & Ivy Hair Salon received a mix of positive and negative feedback from customers. Most clients were extremely satisfied with their haircuts, colours, and overall experience, praising the staff's talent, attentiveness, and welcoming atmosphere. However, a few customers had negative experiences, including dissatisfaction with the pricing, service, and professionalism of some staff members.
Positive Feedback
The majority of customers had a fantastic experience at Iris & Ivy. They praised the staff for their talents, friendly service, and attention to detail. Clients were happy with their haircuts, colours, and overall experience, often leaving the salon feeling confident and happy with their new look. Staff members such as Kath, Jane, Leticia, and Tania were particularly praised for their excellent work and customer service.
Negative Feedback
A few customers had negative experiences at Iris & Ivy. One client felt that the staff member doing her hair was in a rush and was not attentive to her needs, leading to an uncomfortable and painful experience. Another client was unhappy with the price of her appointment and felt that the quality of service did not match the cost. Additionally, a customer had an issue with the colour bleeding onto her clothes and was not helped by the salon when she called for assistance.
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