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A Trusted Family Practice Delivering Compassionate Healthcare
Situated in the heart of O'Connor, ACT, Wattle Street Medical Practice stands as a beacon of healthcare excellence. Established on a foundation of trust and personalized care, we have been proudly serving the Canberra community for many years. Our team of skilled and dedicated professionals are committed to providing comprehensive medical care across the entire family spectrum.
What Makes Us Special?
Our approach to healthcare is client-centered, prioritizing individual needs and fostering trusting partnerships with our patients. We are proud to offer:
- Personalised care: We take the time to understand your health concerns, preferences, and goals.
- Advanced technology: Our modern facilities are equipped with state-of-the-art equipment for accurate diagnoses and treatment.
- Multifaceted expertise: Our team boasts diverse knowledge and experience in various areas of healthcare, catering to diverse needs.
- Compassionate approach: We believe in treating every patient with respect, empathy, and understanding.
Our Services
We offer a comprehensive range of services encompassing:
For the Whole Family
- Childhood Immunisation: Protecting your little ones from preventable illnesses.
- Family Planning & Antenatal Care: Guidance and support throughout your reproductive journey.
- Preventative Medicine: Early detection and management of chronic diseases.
Specific Care Areas
- Women's Health: Comprehensive healthcare tailored to women's unique needs.
- Men's Health: Specialized care for men's health concerns.
- Travel Advice & Immunisation: Guidance on travel-related healthcare and vaccinations.
- Minor Surgery & Cryotherapy: Efficient and pain-effective treatment for minor ailments.
- Urinary Incontinence: Expertise in diagnosing and managing urinary incontinence.
- Physiotherapy: Rehabilitation and pain management for various conditions.
Overview
The Wattle Street Medical Practice has received a mixed response from patients, with some appreciating the professionalism and service of certain doctors, while others have expressed dissatisfaction with the clinic's management and reception staff.
Positive Feedback
Some patients have praised the clinic for its welcoming atmosphere, cleanliness, and the quality of care provided by certain doctors such as Dr. Fergusson, Dr. Dutta, Dr. Jazrawi, and Dr. Tran. Dr. Tran has been particularly commended for his thoroughness, compassion, and ability to identify and address underlying issues. Additionally, the clinic's provision of services in languages other than English has been appreciated by the community.
Negative Feedback
However, there have been numerous complaints regarding the clinic's reception staff and management. Some patients have found it difficult to get through by phone, and the lack of an e-script system has caused delays in receiving medication. There have also been reports of long waiting times, unhelpful receptionists, and a focus on profit over patient care. Furthermore, some doctors have been criticized for their lack of thoroughness, professionalism, and bedside manner.
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