Indulge yourself in the heart of Mackay
At Riviera Mackay, we understand the importance of providing exceptional accommodation experiences that exceed our guests' expectations. Our modern and spacious serviced apartments are designed to offer the ultimate in comfort and relaxation, making us the perfect choice for both business and leisure travelers.
Our Story
Riviera Mackay was born out of a passion to provide exceptional accommodation experiences that surpass our guests' expectations. Our team is dedicated to ensuring that every aspect of your stay with us is memorable, from the moment you arrive to the moment you depart. We strive to create a warm and welcoming atmosphere that makes you feel right at home.
Our Services
We offer a range of services designed to make your stay with us unforgettable. Our modern and spacious apartments are fully equipped with everything you need to feel at home, including a full kitchen, oven, dishwasher, and large fridge freezers. Our apartments also feature comfortable beds, spacious living areas, and stunning views of the surrounding area.
In addition to our comfortable apartments, we also offer a range of facilities and services to enhance your stay. Our rooftop barbecue and terrace area is the perfect place to relax and unwind, while our rooftop herb garden provides fresh herbs for our guests to use. We also offer free Wi-Fi, secure parking, and a range of local attractions and activities to explore.
Our Mission
Our mission is to provide exceptional accommodation experiences that exceed our guests' expectations. We strive to create a warm and welcoming atmosphere that makes our guests feel at home, and to provide a range of services and facilities that enhance their stay.
Our Values
At Riviera Mackay, we value our guests and are committed to providing exceptional service and accommodation. We believe in treating our guests with respect and courtesy, and strive to create a warm and welcoming atmosphere that makes them feel at home.
Hotel Reviews
The Riviera Mackay, located at 5/7 Nelson St, Mackay QLD 4740, has received mixed reviews from guests. Some reviewers have had negative experiences, while others have praised the hotel's location, cleanliness, and customer service.
Standout Issues
One reviewer, Missy Barter, had a nightmarish stay at the hotel, citing a range of issues with the room's condition, including toxic mould, filthy furniture, and blood-stained carpets. They also reported issues with the hotel's staff, including a staff member who hung up on them when they called for help.
Another reviewer, Adnama Harrison, also had a poor experience, complaining about the cleanliness of the room, including visibility of sand, debris, and crumbs on the floor, and disgusting pillows and bedding.
Positive Comments
On the other hand, some reviewers have had positive experiences at the hotel. Hydrothirst praised the hotel's proximity to great walking areas and shops, and enjoyed the rooftop area. Greg Smith, Joel Sinclair, and Julz Mint all gave the hotel high ratings, citing its great location, cleanliness, and customer service.
Negatives
The main issues with the hotel appear to be with the cleanliness and condition of the rooms, as well as the behavior of the staff. Several reviewers mentioned issues with the rooms not being properly cleaned, and one reviewer reported being hung up on by a staff member.
