Come, stay, and experience the difference!
At Best Western Marco Polo, we pride ourselves on providing exceptional accommodation and exceptional service to our guests. Our motel is situated in the heart of Mackay, Queensland, and offers comfortable and modern rooms, perfect for business or leisure travelers. With our prime location, you'll be close to the city center, airport, and the beautiful Great Barrier Reef.
Our Services
We understand that every guest is unique, and that's why we offer a range of room types to suit your needs. From our Deluxe King Room to our Deluxe Family Room, all our rooms are equipped with modern amenities, including flat-screen TVs, refrigerators, and tea and coffee making facilities. We also offer free Wi-Fi, free car parking, and a pool, so you can relax and unwind after a long day.
If you're traveling in a group, we've got you covered. Our dedicated group booking specialist is here to help you with everything you need for your stay. We can accommodate groups of all sizes, and we'll work with you to tailor a package that suits your needs.
Things to Do
Mackay is a beautiful destination, and there's plenty to see and do. From exploring the pristine waters of the Great Barrier Reef to discovering the beauty of the night sky, you'll find endless activities to keep you entertained. Whether you're an adventure seeker or just looking for a relaxing getaway, Mackay has something for everyone.
What Our Guests Say
We're proud to have received glowing reviews from our guests, who rave about our comfortable beds, convenient location, and friendly staff. Here's what one of our happy guests had to say: "Five star for the comfortable beds, Parking is very easy next to your room. Good location from city and airport. Friendly and caring staff. I highly recommend this motel to stay in Mackay. Sure we will come here again and again."
Cleanliness and Maintenance
The reviews highlight a mix of cleanliness and maintenance issues at the hotel. Some guests, like Delando Banks and Rob Miller, found the rooms to be clean and well-maintained. However, others, such as Alexander Lejandro Arzumanov and Jezze Antras, reported finding dirty and unkempt conditions, including dirty carpets, rusty showers, and unclean appliances.
Hotel Staff and Service
The reviews also touch on the hotel staff and service. Some guests, like Jaden Peer, found the staff to be friendly and helpful, while others, like Howard Vining, reported poor service, including unhelpful attitudes from management.
Location and Amenities
The reviews mention the hotel's location and amenities. Some guests, like Rob Miller, appreciated the hotel's close proximity to downtown and the reasonable prices. Others, like Sterling Immigration, mentioned the hotel's unique charm, with Kurt Cobain being a fan of the hotel.
Overall Impression
Overall, the reviews suggest that the hotel's cleanliness and maintenance can be hit-or-miss, with some guests experiencing issues and others having a positive stay. The staff and service also vary, with some guests receiving helpful assistance and others being met with unhelpful attitudes.
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