Your Pet's Health is Our Top Priority
Welcome to Hinterland Veterinary Surgery, your trusted partner in providing exceptional healthcare for your beloved pets. Since 1980, we have been dedicated to offering the highest standards of care for animals in a warm and friendly environment. Our team of experienced veterinary professionals understands the special bond between humans and their pets and treats every animal as if it were our own.
As an independently owned practice, we take pride in our personalised approach to veterinary care. We offer a comprehensive range of services for dogs, cats, and exotic animals, with a strong focus on providing high-quality, individualised care.
Our practice is located on the banks of the Nerang River in one of the area's original buildings, reflecting our commitment to the local community.
Services We Provide
At Hinterland Veterinary Surgery, we offer a wide range of services to keep your pets healthy and happy. These include:
- Consultations: Our friendly vets provide general check-ups, as well as consultations for specific issues such as ear, eye, and skin problems, arthritis, and urinary issues.
- Dental Services: We offer comprehensive dental care for your pets, including teeth cleaning, scaling, and extractions. We also have a digital dental X-ray machine to assist in diagnosing dental problems.
- Desexing: We recommend desexing your pet between the ages of 5 and 6 months to prevent unwanted litters and behavioural issues. Our experienced team performs the procedure under a full general anaesthetic, with intravenous fluids throughout, and provides postoperative care.
- Diagnostic Imaging Services: We provide radiography, dental radiography, and ultrasound services to aid in diagnosing your pet's medical conditions. Our ultrasound technology can assist in identifying diseases such as neoplasia or help confirm pregnancy.
- Blood, Cytology, and DNA Testing: We offer in-house laboratory machines for biochemistry and haematology tests to assist in identifying various illnesses and conditions. Our in-house cytology uses micro-biology to determine and diagnose causes of acute and chronic ear and skin problems. We can also perform DNA testing to determine avian gender or canine breed.
- Microchipping: We provide microchipping services to ensure that your pet can be identified and reunited with you if they ever become lost.
Our Staff
Our team at Hinterland Veterinary Surgery is made up of talented, friendly, and compassionate veterinary professionals who are passionate about animals. Our staff includes experienced vets, nurses, and receptionists who are dedicated to providing the best possible care for your pets. We believe that a strong relationship between our team, our clients, and their pets is the key to delivering exceptional care.
At Hinterland Veterinary Surgery, we are committed to providing the highest level of care for your pets. Contact us today to learn more about our services or to book an appointment.
Poor Experience at Hinterland Veterinary Surgery
One reviewer, Jennie McClelland, had a disastrous experience at Hinterland Veterinary Surgery. She arrived 10 minutes early for an 8:40 am appointment, but was left waiting until 9:10 am with no communication. The receptionist was not welcoming, and the waiting area was small. After finally being taken to a treatment room, the owners were left standing with no explanation. The communication skills of the staff were severely lacking, and the owners eventually left without receiving any treatment. They were also not contacted afterwards to see if they were okay, which added to their disappointment.
Exceptional Service and Care
On the other hand, several reviewers had extremely positive experiences at Hinterland Veterinary Surgery. Many praised Dr. Ross and the staff for their compassionate and caring treatment of pets. They mentioned that Dr. Ross went above and beyond to help them, including providing emergency surgery, explaining the treatment options, and being gentle and kind to their pets. The staff was also commended for their exceptional care and concern for both the pets and their owners. Reviewers mentioned that the vet practice was more than just a business, but a caring community that made a difficult time a little easier.
Long List of Positive Reviews
Reviewers praised Dr. Ross and the staff for their exceptional care, including providing emergency surgery, explaining treatment options, and being gentle and kind to their pets. Many reviewers also mentioned that the vet practice was more supportive, with one reviewer stating that Dr. Ross had been fantastic with their dogs. The staff was commended for their compassion, kindness, and care, both for the pets and their owners. Reviewers also appreciated the vet practice's attention to detail and the way they went above and beyond to help them.
